Gajanan Resort (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and secure your personal information in accordance with the Information Technology Act, 2000 (IT Act), the IT Rules 2011, the Digital Personal Data Protection Act, 2023 (DPDP Act), and Meta / WhatsApp Business API requirements.

1. Definitions

• Personal Data: Any data about an identified or identifiable individual (e.g. name, address, email, phone number).
• Sensitive Personal Data or Information (SPDI): As per IT Rules 2011, includes passwords, financial information, physical or health parameters, and biometric data.
• Processing: Collecting, storing, using, disclosing, erasing, or any operation with personal data.
• Data Fiduciary and Data Principal: As defined per DPDP Act 2023.

2. What Information We Collect

• Contact & Identity Data: Name, phone number, email address, and postal address when you make an inquiry or reservation.
• Booking & Transaction Data: Details of your room stay, dining table reservation, banquet/lawn events, tickets, and payment history.
• Technical & Usage Data: IP address, browser type, device identifiers, and website usage telemetry.
• WhatsApp Messaging Data: When opting to message our concierge over WhatsApp, your phone number and conversation records for reservation servicing are stored in accordance with Meta Cloud API terms.

3. Legal Basis & Consent

We process your personal information strictly for legitimate commercial purposes: confirming hotel room reservations, organizing event bookings, processing cinema ticketing inquiries, and fulfilling statutory requirements. You retain the right to withdraw consent at any time by contacting our data grievance officer.

4. Contact & Grievance Redressal

For any queries or concerns regarding your personal data, please contact:
Gajanan Resort
Rajkot-Jamnagar Highway, Opp. Gujarat Gas Pump, Near Vanapari Toll Plaza, Paddhari, Gujarat 360110
Email: info@gajananresort.com
Phone: +91 75671 88881