Privacy Policy

Last updated: 01-04-2022

Gajanan Resort (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and secure your personal information in accordance with the Information Technology Act, 2000 (IT Act), the IT Rules 2011, the Digital Personal Data Protection Act, 2023 (DPDP Act), and Meta / WhatsApp Business API requirements.

1. Definitions

For this Policy:

• Personal Data: Any data about an identified or identifiable individual (e.g. name, address, email, phone number).
• Sensitive Personal Data or Information (SPDI): As per IT Rules 2011, includes passwords; financial information; physical, physiological and mental health; sexual orientation; biometric data; etc.
• Processing: Collecting, storing, using, disclosing, erasing or any operation with personal data.
• Data Fiduciary and Data Principal: As per DPDP Act.

2. What Information We Collect

• Contact & Identity Data: Name, phone number, email, postal address etc., when you make a booking or inquiry.
• Booking & Transaction Data: Details of your reservation, stay, banquet / lawn event, payments, etc.
• Technical & Usage Data: IP address, browser type, device identifiers, how you use the website; website cookies and tracking technologies.
• SPDI: We may collect limited SPDI only if needed (for example, to process payments, verify identity). Such data will only be collected with your explicit consent.
• WhatsApp Messaging Data: If you opt in to receive messages via WhatsApp, we may store your WhatsApp phone number, conversation history (as needed for service), but message contents remain private; retention as per Meta’s rules (e.g. 30 days for Cloud API message storage) or as needed for our internal records. :contentReference[oaicite:4]{index=4}

3. Legal Basis / Consent

We collect and process your data only for lawful purposes and with your consent (where consent is required). You have the choice to opt in for receiving communications over WhatsApp. You may also withdraw consent at any time. Processing may also be required for performance of a contract (booking, payment), or compliance with a legal obligation.

4. How We Use Your Information

• To process your bookings, reservations, payments, and provide the services you request (hotel rooms, restaurant, banquet hall, party lawns, etc.).
• To send you essential messages (confirmations, reminders, service updates). If you opt in, also promotional messages (offers, events) via emails, SMS, WhatsApp.
• To improve our website, customer service, operations; for internal analytics.
• To comply with legal obligations, safety, fraud prevention.

5. WhatsApp / Messaging Opt‑In & Opt‑Out

• Before sending you any messages over WhatsApp, we will obtain your explicit opt‑in, clearly stating that you are agreeing to receive messages from Gajanan Resort via WhatsApp. We will also state what kinds of messages you may receive (e.g. booking confirmations, promotional offers, etc.). This is compliant with Meta / WhatsApp Business API policies. :contentReference[oaicite:5]{index=5}
• We will clearly identify ourselves (business name) in such messages.
• You can withdraw or opt out of WhatsApp / promotional messaging at any time by replying STOP or via our website / contact channels.

6. Sharing / Disclosure of Information

We will not sell your personal data. We may share your information under these circumstances:

• With third‑party service providers (payment processors, booking platforms, IT & hosting providers) who help us in delivering our services, under contract to maintain confidentiality and security.
• When required by law, or to respond to lawful requests by courts or government authorities.
• In connection with business transactions such as mergers / acquisitions (with notice).

7. Data Retention

We will retain your personal data only as long as necessary for the purposes set out above, for legal compliance, or as required by relevant laws. For example, WhatsApp API message content may be retained not longer than the period allowed by Meta’s policy. After retention period, data will be securely deleted or anonymized.

8. Security

We implement reasonable security practices and procedures as required under IT Rules 2011 and DPDP Act, including but not limited to:

• Technical safeguards (secure servers, encryption, access controls).
• Administrative safeguards (limiting access to staff, staff training, policies).
• Periodic risk assessments, monitoring for breaches.

9. Your Rights

You have certain rights under Indian law and in relation to Meta / WhatsApp API use:

• Right to access your personal data held by us.
• Right to correct or update your personal data.
• Right to deletion / erasure where data is no longer needed or you have withdrawn consent.
• Right to withdraw consent at any time for non‑essential processing or promotional messages.
• Right to lodge complaint with supervisory authority if required under law.

10. International Transfers

If we transfer your personal data outside India (e.g. to Meta’s servers or other providers), we will ensure such transfer is in accordance with applicable law (e.g. with adequate safeguards). We will inform you of such transfers.

11. Changes to this Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated version on our website with a revised “Last updated” date.

12. Contact Us

If you have any questions, complaints, or requests about your personal data or this Privacy Policy, you can contact:

Gajanan Resort
Vanpari Toll Plaza, Rajkot‑Jamnagar Highway,
Opp Gujarat CNG Pump, Paddhari, Gujarat 360110, India.
Email: info@gajananresort.com
Phone: +91-7567188881